FAQs
Have a question? We have the answers! On this page you will find the most frequently asked questions about our products, service and orders. Is your question not listed? Please contact us. We are happy to help you!
FAQs by topic
I'm already a customer, but I can't log in.
Can’t log in to our site? Then try: forgotten password.
Forgot password does not work.
Forgot password not working?
Then click Login Convert and we’ll transfer your information from the old website to the new one.
I am not yet a customer, but want to become one.
Please contact your contact person as soon as possible or email info@neeskens.nl. Mention your order number and the desired change. We will immediately see if the change is possible or look for a solution together.
How do I place an order?
You can easily order from our website. Add your product to the cart, go to checkout and follow the steps to checkout.
Can’t log in to our site? Go here at the FAQ to the “Login” section above.
Can I change my order?
Please contact your contact person as soon as possible or email our sales department.
Please include your order number and the change you would like to make. We will immediately see if the change is possible or look for a solution together.
How do I track my order?
In your mail you have received a track & trace. This allows you to track your order.
My product is broken, what should I do?
Fill out the repair form on our website, and we will contact you to initiate the repair process.
How long does a repair take?
A repair takes an average of 2 to 6 weeks.
Do I have a warranty on my purchase?
Yes, all products come with a two-year warranty.
Can I return my order?
Yes, you can return a product within 14 days. Please fill in the return form on our website. We will then contact you for further processing.
How long does delivery take?
Deliveries within the Netherlands take on average within 1-5 business days, provided the product is in stock. You will receive a track & trace link by e-mail.
What are the shipping costs?
Shipping costs within the Benelux are €10 per package up to €500. Outside the Benelux the costs may vary.
Where can I find Neeskens' company details?
Our company information can be found at the bottom of each page under the heading “CUSTOMER SERVICE”.
Is your question not listed here?
Please fill out the contact form and we will help you as soon as possible.